A call out to the community – to support self-isolating older people
An operations centre was set up with a freephone “Community Call” number, open 8am–8pm, 7 days a week to take requests for help with for groceries, prescriptions, pensions and paying bills etc. The initiative also ran a peer-to-peer, friendly phone call service called “Reaching Out, Staying Connected”, making it easy for older citizens to access information and services during the pandemic, or talk to a friendly person to help address feelings of isolation. At the height of the restrictions, Limerick’s Community Call was dealing with almost 1000 calls a week from older and vulnerable citizens.
Limerick City and County Library partnered with local mental health and community health care services to provide books and other materials to patients in acute units at hospitals, and to care facilities for vulnerable people to support positive mental health during isolation.
And in addition to support for older people and medically vulnerable people, Limerick Council announced a series of measures to help encourage more cycling and walking, all adhering to the COVID-19 guidelines. Certain streets were closed to vehicular traffic at certain times during the week to encourage active transport, and traffic was reduced on other routes on a pilot basis. “Parklets” (small, urban parks) were built while a new cycle lane on Shannon Bridge was introduced to encourage more sustainable modes of transport.
Building future resilience: working in partnership for holistic change
The City of Limerick’s COVID-19 response by has strengthened interagency linkages and partnership working in the city, and has established communication channels that will be maintained in the future. It has also enhanced trust between older people and public agencies, and has addressed the digital divide by providing technology and training to older people so they are more able to access online services and social networks in future. It has also resulted in improvements to the public realm – traffic management changes are enabling more active transport such as cycling and walking.
Quote: “There were two important aspects to this initiative, supporting those who needed assistance and organizing volunteers who wished to provide that support. At the local level, communities have become more connected, and there are greater levels of collaboration and support across all sectors and voluntary and community groups. It is best summed up by our Mayor, “We need to distance right now, but we have never been closer’.” Anne Rizzo, Age Friendly Programme Manager, Limerick. ###